Shipping Policy
We aim to dispatch orders from our warehouse in one business day from time of purchase, although this can be delayed due to item availability or seasonal backlog.
Estimated standard shipping times are between 2-5 business days, however during busy periods shipping can take up to 7 days.
We also provide Overnight Express shipping option provided by StarTrack. Your items can be delivered next business day (after shipment confirmation) if your location is within the Express Post network.
All AU orders offer free shipping over $99. All transactions are processed in AUD at checkout.
Please be advised that we do not offer international shipping to countries outside of Australia.
TRACKING
Shipping confirmation emails are sent upon dispatch with tracking details. Contact us for more information.
We ship orders Monday – Friday during business hours. If you place an order on a weekend day or national holiday it will be processed and shipped within the next 2 business days.
You must have completed your order by 14.00 AEST to enjoy our SAME DAY dispatch service and Overnight Express delivery. Any orders placed after 14.00 will take an additional 1 business day to be delivered.
CANCELLATION
If you need to cancel or alter your order, email us straight away so we can try to catch your order before it flies out the door. If it’s already gone don’t worry, you can return the unopened product immediately after you have received it and we will process the refund when we receive it, on the same payment method used to purchase it. Shipping fees are non-refundable and you will be responsible for return postage. More Details about Return Policy.
You might receive multiple packages for big orders so when your first package arrives and not everything is in there, hold off because another package is not too far away.